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Join Virginia Housing and help make a difference as a Desktop Support Analyst
This important role is part of the End User Services Team and provides desktop support to internal and external users. The Service Desk staff work in a dynamic, fast-paced environment, which provides services via phone, email, internal message system, remote software, and in person. This role involves frequent customer interactions, requiring outstanding customer service skills. This role is responsible for logging and resolving incidents and service requests, ensuring that...
Join Virginia Housing and help make a difference as a Customer Service Specialist. (Hybrid)
This important role will be responsible for providing professional service by acting as the primary point of contact for Virginia Housing direct mortgages. The Customer Service Specialist will build relationships by actively listening and resolving borrowers’ inquiries/disputes quickly, efficiently, and accurately while protecting Virginia Housing interest and abiding by applicable federal and insurer’s laws (i.e. HUD/VA/FNMA regulations, privacy act, RESPA...
Join Virginia Housing and help make a difference as a Senior Document Control Specialist. (On-site)
As a key member of the Homeownership Division’s Servicing Administration Department, the Senior Document Control Specialist manages all single-family loan files and closing documents. This role oversees the processing of new closed loan packages, original notes, and original recorded documents, including scanning legal files into the eDocs system for document retention. In addition to managing special, time-sensitive projects, the Specialist will mentor team members on...
Join Virginia Housing and help make a difference as an Applications Administrator. (Hybrid)
This important role will provide support and administration for Virginia Housing’s mortgage servicing platforms, with a primary focus on ICE Mortgage Technology’s MSP system. The Applications Administrator will help ensure the reliability and effectiveness of Mortgage Servicing applications by performing configuration updates, troubleshooting system issues, supporting business users, and assisting with enhancement initiatives. This role will collaborate closely with IT...
