Sr. Customer Service Specialist

Join Virginia Housing and help make a difference as a Senior Customer Service Specialist. (Hybrid)

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

This important role will be responsible for providing professional service by acting as the primary point of contact for Virginia Housing direct mortgages.  The Customer Service Specialist will build relationships by actively listening to and resolving borrowers and the general public inquires/disputes quickly, efficiently, and accurately while protecting Virginia Housing interest and abiding by applicable federal and insurer’s laws (i.e. HUD/VA/FNMA regulations, privacy act, RESPA etc.

To be successful in this role you must possess:

• A few years of mortgage and/or customer service call center experience.
• Strong oral and written communication skills.

• Ability to perform multiple administrative tasks
• Experience responding to borrower inquiries via phone, mail, and internet
• Ability to follow established timeframes
• Maintain service level expectations.
• Ability to research and resolve inquiries by collaborating with internal and external partners.
• Experience documenting loan records and performing maintenance in servicing operating system.

The ideal candidate would also have experience in:

• Prior knowledge of mortgage servicing system. 
• Mortgage servicing call center environment.

Applications and resumes are accepted online only at http://www.virginiahousing.com/careers.

This position will close at midnight on 12/1/2025

Hiring Range: $54,000 - $72,500

Hours during 90-day training period will be 8:30am – 5:00pm.

After training is completed, the regular shift hours will be 9:30am – 6:00pm.

A background check will be performed as a condition of employment.

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment. 

Virginia Housing requires associates to live and work within the Commonwealth of Virginia. 

Internal applicants 

MR-4 Please review relevant HR policy under 'Employment Practices' on the Zone before applying. 

Apply through the Zone or at http://employees-virginiahousing.icims.com/.

-EOE-

V3 Certified Military friendly employer

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