Customer Service Specialist

Join Virginia Housing and help make a difference as a Customer Service Specialist.

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

This important role will be responsible for providing professional service by acting as the primary point of contact for Virginia Housing direct mortgages.  The Customer Service Specialist will build relationships by actively listening and resolving borrowers and general public inquires/disputes quickly, efficiently, and accurately while protecting Virginia Housing interest and abiding by applicable federal and insurer’s laws (i.e. HUD/VA/FNMA regulations, privacy act, RESPA etc.

To be successful in this role you must possess:

• A few years of mortgage and/or customer service experience.
• Strong oral and written communication skills.

• Ability to perform multiple administrative tasks by adhering to regulatory and Virginia Housing guidelines and providing information in a timely, professional, and courteous manner.
• Experience responding to borrower inquires via phone, mail, and internet within established timeframes to maintain service level expectations.
• Ability to research and resolve inquiries by collaborating with internal and external partners.
• Experience documenting loan records and performing maintenance in servicing operating system.

The ideal candidate would also have experience in:

• Prior knowledge of mortgage servicing system. 
• Mortgage servicing call center environment.

Applications and resumes are accepted online only at http://www.virginiahousing.com/careers.

This position will close at midnight on 2/11/2025

Hiring Range: $46,183 - $60,036

The hours for this position are Monday-Friday 9:30am - 6pm.

A background check will be performed as a condition of employment.

Internal applicants 

Please review relevant HR policy under 'Employment Practices' on the Zone before applying. 

Apply through the Zone or at http://employees-virginiahousing.icims.com/.

-EOE-

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